How long does it take to receive a quote?
We typically respond to quote requests within 24 hours during business days. For complex or large-scale projects, we may need 2-3 business days to provide a comprehensive quote with technical specifications and delivery schedules.
What certifications do your valves have?
Our valves are certified to major international standards including API 6D, API 607, CE marking, ISO 15848, and SIL ratings. We also hold TS special equipment manufacturing license and can provide additional certifications as required by your specific application.
Do you provide technical support after purchase?
Yes, we provide comprehensive technical support including installation guidance, maintenance recommendations, troubleshooting assistance, and spare parts supply. Our 18-month warranty covers manufacturing defects and includes on-site support if needed.
What are your typical delivery lead times?
Standard valve delivery is typically 4-6 weeks from order confirmation. Custom or large-diameter valves may require 6-8 weeks. We maintain stock of popular sizes for faster delivery, and can expedite urgent orders when necessary.
Can you customize valves for specific applications?
Absolutely! We specialize in custom valve solutions. Our engineering team can modify standard designs or create completely new solutions to meet your specific requirements including special materials, unique port configurations, or specific performance criteria.
